Frequently Asked Questions

To view the activities available on SOCIA, you don't need an account. You can search for the various activity proposals around you.

However, to take part in an activity or propose one yourself, you'll need to register for free with the platform.

By registering, you'll also be able to take advantage of all the extra features, such as saving your favorite activities, reminders, etc.

Registration is fast, free and opens the door to a dynamic and committed community.

Creating your account is quick and easy. From any page on the website, simply click on 'Login' at the top of the page.

Fill in the basic information required: first name, last name, email address, and password, then accept the terms and conditions and confirm that you are over 14 years old.

You will then receive a confirmation email to validate your account. Be sure to check your junk mail or spam if you don't see the email in your inbox.

When you register, we ask you for the minimum information we need to create your account. However, you can (and we encourage you to!) fill in other information, such as your age, city of residence, a description to say a few words about yourself and the types of activities you enjoy. Completing your profile allows other users to find out a little more about you, with whom they'll be participating in an activity.

Wouldn't you rather be able to see who you're sharing an activity with? Then start by completing your profile too.

To edit your profile information, log in to your account and access the ‘My Profile’ section. From there, you can click “edit” to update your personal information and interests.

If you've forgotten your SOCIA password, don't panic! Resetting it is easy.

Simply click on ‘Forgot your password?’ on the login page. Enter the e-mail address associated with your SOCIA account, and we'll send you a link to create a new password.

Follow the instructions in the email to reset your password and regain access to your account.

If you encounter any problems, please do not hesitate to contact us for further assistance.

You can log out of your account with one click, in your profile, 'Logout'

To delete your account permanently, you'll need to send us a specific request to that effect, via our contact form here or at [email protected].

Once we have received your request, we will confirm the deletion of your account within a reasonable period of time. We will then delete all data relating to your account, in compliance with Law 25.

There are several ways to search for activities on SOCIA, you can:

1- Choose an activity theme(s) that suits you to filter and find activities that interest you

2- Type a keyword in the title of an activity using the search bar and filters

3- Our advice: discover all the activities on offer to get off the beaten track and discover new activities

You can all propose an activity on SOCIA, regardless of your status.

You can propose a walk with your dog after work as an individual, or propose an activity as a company or NPO.

It's free to offer an activity as a private individual.

Proposing an activity for a professional or an organization, or proposing paid activities requires additional access. These accesses are granted free of charge during the test period.

Log in to your account, and click on 'Submit’ in the top menu. You'll need to fill in the activity details: title, date and time, location, description, number of participants and image.

If you already have your text and photo, adding an activity takes less than 2 minutes.

Proposing an activity on SOCIA is a great way to share your passions and meet new people.

Once your activity is published, it will be visible to other SOCIA users. Don't hesitate to share it on your social networks.

Yes, of course.

You can change all the information at any time, and important changes (date, time, place) will be notified to participants.

To modify or cancel an activity you've proposed, simply go to the activity via My Activities or the Dashboard, and once in the details, click on Modify, or Delete.

The percentage indicated in the profile is an indication of presence.

So, we calculate your attendance rate based on your presence or absence at the activities you sign up for.

For example, if you register for 2 activities, but only show up for one of them, without first unregistering, your attendance grade will be 50%.

This attendance index allows the organizer to estimate the reliability of the participants in his activity, and to possibly refuse a participant who has a low attendance index, a sign that he registers but doesn't show up for several activities.

In concrete terms, at the end of an activity, the platform will ask the organizer to indicate the people absent from the activity, which will make it possible to calculate an attendance score out of 100.

It's because of this attendance note that it's important to take 30 seconds to unregister if you're unable to attend at the last minute.

SOCIA has implemented all the measures required by Law 25.

You can view the details of our policies here.

We attach great importance to protecting your personal data. So we've chosen partners who share the same focus, like Stripe for payment, Amazon's AWS for images, or OVH for servers.

We have implemented several security barriers and ensure constant monitoring of activities.

Unlike the majority of platforms in the field, with SOCIA all your personal data is kept in Quebec, in Beauharnois.

All our servers are located in Beauharnois.

SOCIA consults your location, which is why your browser asks you for permission to share your location, when you arrive on the site.

However, we do not store your location data in our database, nor do we track you when you are not in an active session on our site.

That's why it's important to accept the location permission request, to enable us to offer you the activities around you. Since we don't record your location, if you don't accept the location authorization, you may not find any activities around you.

If you are experiencing a technical problem, we invite you to consult the relevant questions on the FAQ page, where you will find solutions to common problems. If you can't find an answer to your question, you can contact us via the support form available here, or write to us at [email protected].

Safety and mutual respect are paramount on SOCIA. If you notice any inappropriate content or behavior, please report it immediately using the 'Report' option available on every profile, activity and comment.

You will be able to select the appropriate reporting category to help us deal with it as quickly as possible.

If you need to send us more information, you can write to us at [email protected].

If your plans change and you can no longer attend an activity for which you have registered, you can cancel your participation. It's important to cancel your registration if you can't make it, to make room for someone else and not impact your attendance rating.

Log in to your account, go to 'My activities' and select the activity you wish to cancel. Click on 'Unsubscribe'. The activity organizer will be notified of your cancellation.

For now, you can contact the organizer of an event via the comments, directly on the activity page.

Take this opportunity to ask them if you have any questions, whether you want to come with children, pets, whether you need equipment or not, etc.

SOCIA is committed to providing a seamless and secure experience for all your activities, and supports refunds, whether following cancellation of the activity by the organizer or participation by a user. You can find details of our refund policy here. Our refund policy is designed to protect both participants and organizers. If an activity is cancelled by the organizer, participants receive a full refund as soon as possible. For cancellations made by participants, refunds are partial or total, depending on the time remaining before the activity.

Payments and refunds are handled by our partner Stripe, the benchmark for secure online payments.

You don't need to make a specific request to get your refund. If you cancel your participation in a paid activity, you will automatically be refunded, in full or in part, using the same payment method that was used for the reservation.

You can view the amount that will be returned to you in our terms and conditions here.

If the amount returned to you does not match what is advertised in our policies, you can contact us and we will analyze your request.

For any problems you encounter on the platform, you can get in touch with us via our contact form or at [email protected].

By the way, we'd also like to hear your opinions and suggestions for improving the platform. So you can write to us even if you don't have any problems.

If you've just published an activity that doesn't appear in the activities on the main page, check that you don't have any active filters under your search bar. If so, you can click on 'remove all filters'.

If you still can't find your activity, please contact us and we'll take a look together.

If you don't receive our emails when we say you should have, first check your junk/spam folder. To avoid this problem, add our e-mail address to your contact list.

If you don't have the email there either, please contact us at [email protected]

On SOCIA, you can offer a wide range of activities from sporting events, creative workshops, cultural outings, community outings and more. Activities should be open to multiple participants and encourage social interaction.

SOCIA is not a dating site, so we don't expect to see romantic activities to find the love of your life. On the other hand, you could stop looking, take part in activities on SOCIA and develop solid friendships with people who like the same things as you.

Yes, some activities may be refused if they are illegal or do not correspond to the spirit of SOCIA. For example, romantic dates with two participants, activities of an exclusive or discriminatory nature, or those that do not comply with our terms of use will not be accepted.

Our platform aims to promote inclusion and the sharing of enriching group experiences.

The function is temporarily disabled while the platform is being tested. Payments will be gradually reinstated.

This will enable you to offer paying activities. SOCIA offers tools to manage registrations and payments securely using its secure payment partner Stripe. This feature takes care of all the payments and reservations, and avoids crowds at the checkout at the time of the activity

Every activity offered on SOCIA undergoes a human verification process to ensure that it complies with our guidelines and quality standards. If an activity does not comply with our policies, we will suspend the activity and request modifications from the organizer or proceed with its deletion.

We also encourage you to report any problems or abuses you may encounter, helping to maintain a safe and welcoming environment for all.

Using SOCIA not only saves you obvious time by automating the entire management of your activities, but much more besides.

The centralized dashboard gives you quick access to all relevant information, and the thoughtful features mean you don't have to do a thing. For example, if you've set a minimum number of participants for your activity, it will be automatically cancelled 24 hours in advance, and if people have already registered, they'll automatically receive an e-mail informing them that the activity has been cancelled. This saves you a lot of management in the event of cancellation.

We've also introduced a feature to increase participant engagement. An attendance percentage is calculated as people sign up for activities. So, if you need to know exactly how many people will attend, you can decide to select participants manually and thus check participants' attendance scores before accepting them. If someone has an attendance score of 50%, it's because they don't show up for an activity they've registered for, without unregistering.

Ultimately, we also want to work with organizers to provide them with relevant analytical data, which will enable them to adapt their activity offers.

If you offer paid activities, SOCIA also enables you to manage the entire payment and potential refund chain securely and efficiently. In fact, our payment partner Stripe, the leader in secure online payment, handles all payments made on the platform, and a clear refund policy is in place.

So you don't have to worry about all that management.

Yes, you have the choice to accept automatically, or manually by turning the button on or off in your Preferences.

If you choose to accept participants manually, you'll receive an email when you have registration requests, and you'll be able to view them in your 'dashboard'.

You can view the profiles of pending participants, then accept or decline participation.

If you are in automatic acceptance, you can also refuse participants after acceptance, but only to the extent that there is a valid reason justifying the deletion of the participant. You will need to provide a reason to confirm the deletion, which will be checked.

Yes, you can refuse participants once they have registered for your event, but only if there is a valid reason for deleting the participant. You will need to provide a reason to confirm the deletion, which will be checked.

For the thumbnail, a square format or Facebook publication format is compliant.

You have the choice to put a different image for the banner (which is in the activity detail page). The ideal format for this photo is the Linkedin banner format.

You can continue to publish your activity on your usual channels, using the link of your SOCIA activity for bookings.

For example, if your audience is on Facebook, you can put up a post as usual with the link to your activity. You also have a “Share” button on your activity, which pre-populates a Facebook post for you with a direct link to the activity.

Yes, organizers have the flexibility to define a minimum and/or maximum number of participants when proposing an activity. This feature can be useful if you have costs to incur in preparing the activity, for example, or simply if it absolutely requires a certain number of people.

In this case, a note appears on the activity indicating the number of people missing for the activity to be confirmed. An e-mail will automatically be sent to participants once the minimum number of participants has been reached. If this number is not reached, they will receive an e-mail informing them that the activity unfortunately cannot take place.

For the maximum number of participants, the activity will remain visible on SOCIA but will be indicated as ‘full’. If someone cancels their participation, a place will automatically become available again.

To use this function, simply check the ‘Minimum number of participants’ and/or ‘Maximum number of participants’ box in section 2 of the activity proposal.

If the minimum number of participants is not reached 24 hours before the activity date, the activity will be automatically cancelled. In this case, all registered participants will be automatically informed of the cancellation and refunded in full if the activity was paid for.

Currently, the private events feature is only available for Organizations on SOCIA. This allows you to create internal activities or specific events that are only accessible to members of an organization.

If you represent an organization and would like to organize a private event, please contact us to activate this feature for your account. This option is ideal for corporate events, workshops, or seminars that require a specific guest list.

1 - In your Dashboard, click on 'Activate payments'

2 - Then click on 'Activate payments' or 'Stripe Dashboard'

Once on the Stripe Dashboard

1 - Check that the pre-filled email address is correct

2 - Enter your phone number and confirm the code that will be sent to it

3 - Choose the type of company

4 - Complete the company name (as written in the REQ)

5 - The NEQ number (10 digits) or Company number (7 digits)

6 - Complete other company information (address, telephone, trade name if applicable)

7 - If you charge taxes for your activities, please enter your TPS/TVQ tax numbers in your profile.

8 - Authorized person's contact details

9 - If you do not own more than 25% of the company, you will need to enter the details of a person owning more than 25% of the shares

10 - If the company has a board of directors, you will need to enter the details of the board members

11 - Add the details of the bank account where you wish to receive your transfers

12 - Check information - IF something in red 'information required' you need to fill in missing information.

Go to Stripe Dashboard to finalize registration

1 - Check your email by clicking on the message at the top of the page

If you are a tax-reporting business, you must fill in your GST/QST tax numbers in your SOCIA account. Go to your profile → Modify and complete your GST/QST numbers.

When creating your activity, you will always have the option of choosing whether it should be taxed or not. This allows you not to tax certain activities, such as profit-making activities, for example.

It's important to note that SOCIA collects taxes automatically as soon as your tax numbers are registered. However, as the organizer, you are fully responsible for declaring and remitting these taxes to the tax authorities. SOCIA will provide you with a report of the sums and taxes collected so that you can easily keep track of your accounts.