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General terms and conditions of sale

Last update: October 26, 2024

I. Preamble

These general terms and conditions of sale (the GTCS) apply by operation of law to all transactions carried out on the Site or the Application («the Platform»), owned and managed by SOCIA Développement inc. (the «Company»). These Terms and Conditions apply to both individuals and legal entities using the Platform, unless otherwise specified.

The purpose of these General Terms and Conditions (GTC) is to define the terms and conditions under which SOCIA Développement inc. offers access to its services. They govern relations between SOCIA Développement inc. and users of the Platform, whether they are participants or members.

The Company reserves the right to modify these GTC at its discretion. Users are invited to consult them regularly to take note of any changes. Any major modification will be subject to a new agreement by the users. By using the platform and making purchases, you signify your agreement to the current GTC. If you do not agree with these terms and conditions, please do not use our platform.

By accepting these terms and conditions, you represent and warrant that you have the legal capacity to enter into a contract, which means that you are over 14 years of age and are not subject to any guardianship or trusteeship that would prevent you from entering into a contract.

These GTC are written in French. In the event of a version being made available in another language, only the French text shall be deemed authentic in the event of any discrepancy or dispute.

Should you have any questions or require clarification regarding these GTC, please contact us at [email protected].

II. Description of products and services

SOCIA is a platform designed to help people find and participate in a variety of activities. Our intuitive tool makes it easy to discover nearby activities and find partners to take part in them. Whether you're looking for leisure activities, cultural or sporting events, or to meet new friends, SOCIA is your ideal companion for an enriched social life.

III. Account duration and renewal

IV. Pricing of products and services

We are committed to pricing transparency. All our prices are clearly indicated in Canadian dollars (CAD) and applicable taxes are added to the amount indicated.

The prices of our subscriptions are detailed in the «Our offers» section of our website. We reserve the right to modify the rates of our services at any time. However, any price change will not affect subscriptions already taken out. In the event of a tariff change, users will be informed, giving them the opportunity to make an informed decision regarding the continuation of their subscription.

Our pricing policy aims to offer excellent value for money while reflecting the value of the services offered. We strive to offer a competitive price in line with our values, to be able to offer a quality service at an affordable price.

V. Additional fees

For each transaction carried out on SOCIA, a 2.9% + 30 centimes commission is applied to cover the transaction costs managed by Stripe, our secure payment partner. This commission is added to the initial price of our products and services.

Processing fees may also be charged to users. Both fees and taxes are clearly indicated at the time of payment to ensure complete transparency with our users.

VI. TPS/TVQ tax reporting

SOCIA users operating as tax-reporting businesses must provide their TPS and TVQ tax numbers in their account settings for SOCIA to collect taxes on activities.

SOCIA will automatically apply taxes to activity transactions as soon as tax numbers are provided. When creating an activity, the organizer will be able to indicate whether the activity is taxed or not, particularly in special cases such as charity events where taxes may be excluded.

It should be noted that SOCIA, as a matchmaking platform, takes no responsibility for the declaration or payment of taxes collected. The responsibility for declaring taxes and paying them to the tax authorities lies exclusively with the organizer. SOCIA will provide the organizer with a final invoice including the taxes collected in order to facilitate the organizer's accounting.

VII. Delivery

Once your registration for an activity (free or paid) has been confirmed, you will receive a confirmation e-mail, either immediately or when the activity is confirmed, if it requires a minimum number of participants. This e-mail is important because it certifies your registration for the chosen activity and serves as proof of purchase. It will also include all the essential details concerning your booking, such as the date, time, location of the activity, and any other relevant information provided by the organizer.

In addition to email confirmation, you will have permanent access to the details of your booked activity directly on SOCIA. This information will be available in the «Upcoming activities» section of My activities. This feature allows you to view relevant information about your booked activities anytime, anywhere, ensuring a hassle-free user experience.

If you're having trouble receiving your email confirmation or accessing your booking details on the platform, our customer support team is on hand to help. You can contact us via email at [email protected] with any questions or concerns.

VIII. Cancellation and refund

Subscription cancellation: when a user cancels their subscription, it remains active until the end of the paid period. It's important to note that no pro rata refund is made for the unused period of the monthly subscription. For example, if you cancel your subscription 10 days after the start of a paid month, you will continue to benefit from the features of your subscription for the remaining 20 days, with no possibility of a refund for this period, and it will automatically cancel at the end of the 30-day period.

Annulation de l’inscription à une activité payante: nous valorisons l'engagement pris par chaque utilisateur lors de l'inscription à une activité. Cet engagement est essentiel pour les organisateurs et les autres participants. Cependant, nous comprenons que des imprévus peuvent survenir.

Annulation par l'utilisateur

Annulation par le professionnel

En cas d'annulation de l'activité par l'organisateur, tous les participants seront remboursés intégralement, y compris les frais de transaction Stripe.

Procédure d'annulation

Pour annuler votre participation, rendez-vous sur la page de l'activité et sélectionnez «Se désinscrire».

Refund Processing: Refunds will be processed via the original payment method, i.e. the credit card used for the purchase. Refund times may vary depending on the payment method and payment service provider.

Exceptions and force majeure: Our cancellation policy is designed to be fair and universal. However, in the event of exceptional circumstances or force majeure, we are prepared to consider each situation individually. For any special situation, please contact us.

IX. After-sales service

At SOCIA, we understand the importance of responsive and efficient after-sales service. Our dedicated team is on hand to answer all your questions, assist you and find solutions to any challenges or concerns you may encounter when using our platform. We are committed to providing fast and reliable support, because your satisfaction is at the heart of our mission.

Your feedback, suggestions and comments are essential to us. They enable us to continually improve our service and better meet your needs. Don't hesitate to share your impressions: your voice counts and guides our evolution.

If you have any queries, our team can be contacted by e-mail at [email protected]. To ensure a quick and accurate response, please include in the subject line of your message details such as the title and date of the activity, the order number, or your username. This information will help us process your request efficiently.

VIII. Data protection

At SOCIA, the protection and security of your personal data is of the utmost importance. We take rigorous measures to ensure the confidentiality and security of your information. Our commitment to protecting your data is a top priority.

For a detailed understanding of our approach to the collection, use and protection of your personal data, we invite you to consult our Privacy Policy. This document provides comprehensive information about our privacy practices and your rights as a user.

Our Privacy Policy is accessible at all times on our platform. It offers you full transparency on how we handle your data and the measures we take to ensure its protection.

X. Responsibility

Operation of the platform: Although SOCIA endeavors to ensure that the platform operates optimally and continuously, we cannot guarantee uninterrupted accessibility or the complete absence of technical problems, bugs or other anomalies. In the event of a malfunction resulting in financial loss directly linked to an activity or transaction on our platform, we invite you to contact us. Each case will be examined individually.

Payment process: financial transactions carried out on SOCIA are managed by Stripe, a third-party payment service provider. Consequently, SOCIA declines all responsibility for problems or disputes related to the payment process. For any questions or concerns regarding payments, please refer to Stripe's Terms of Use and policies.

User responsibility: SOCIA is not responsible for the content of activities proposed, organized or hosted on the platform, nor for interactions between users. Each user is fully responsible for his or her actions, published content and behavior on SOCIA. We encourage all users to act with respect and integrity and will do whatever is necessary to ensure that respect reigns.

XI. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein. They are subject to the exclusive jurisdiction of the Quebec courts.

In the event of any dispute, conflict, claim or controversy arising out of or relating to these T&Cs or the use of our platform, we first encourage an attempt at amicable resolution. If such resolution is not possible, the dispute may be submitted to the competent courts of the province of Quebec.

Although we favor the amicable resolution of disputes, the parties may agree to resort to arbitration to resolve any dispute. In this case, arbitration will be conducted in accordance with the Arbitration Rules of the Arbitration Institute of Quebec (or another mutually agreed arbitration body). The arbitration will be held in Chicoutimi, Quebec, or at any other location mutually agreed upon by the parties. It should be noted that the decision to resort to arbitration must be made by mutual agreement between the parties after the dispute has arisen.

To the extent permitted by law, the parties waive their right to bring or participate in a class action or any other type of representative proceeding. This waiver will be subject to the discretion of the competent court or arbitration body.

XII. Contact

If you have any questions about these General Terms and Conditions of Sale, or if you would like to send us any feedback, suggestions or comments, please do not hesitate to contact us at the following email address: [email protected].